Home Questions
Straight answers about booking, pricing, garden work and cleaning. If something is missing, ask us directly.
Still unsure about something? A coordinator can answer on the phone in a couple of minutes.
Use the quote form, call us or send an email with a short description of the space and what needs doing. A coordinator will arrange a walkthrough in person or review photos and a short video with you, then send a fixed written quote within one working day.
Yes. The walkthrough and the written quote are free, and you are under no obligation to book.
Most first visits can be scheduled within the week after you accept the quote. Larger garden makeovers or office contracts may need a little more planning time.
Of course. One-time garden resets, deep cleans and move-in or move-out cleans are a large part of our work. Many clients move onto a care plan later, but there is no requirement to.
We ask you to be there for the walkthrough and ideally the first visit. After that, many clients leave a key or access code with us. Keys are labelled with a code rather than your address and stored securely.
Yes. Clippings, leaves, weeds and pruned branches are bagged and removed at the end of each visit as part of the quoted price.
We start with hand weeding, mulching and physical controls. If a treatment is needed, we tell you what it is and why before using it, and choose pet-aware and low-residue options wherever they will work.
Yes. Containers, planters and small terrace gardens are part of our regular round, including watering checks, repotting and feeding.
We give clear watering and care guidance for new planting. If a plant we supplied fails within the first month despite following that guidance, we replace it.
Yes. Crews bring vacuums, mops, microfibre cloths and all products. If you would like us to use your own products, let us know and we will.
For regular plans we keep the same cleaner or team wherever possible, so they learn your home or office and your preferences.
Yes, as an add-on to a regular clean or as part of a deep clean. Mention it when you request a quote so we can allow time for it.
Yes. Early morning, evening and weekend slots are available for workplaces, subject to building access.
One-time jobs are paid on completion. Care plans are invoiced monthly. We accept bank transfer, mobile payment and cash, and every payment comes with a receipt.
Let us know at least 24 hours before the visit and we will move it free of charge. Shorter notice may carry a call-out fee, as explained in our refund and cancellation policy.
Tell us within 48 hours. We will return and put it right at no cost. If we cannot fix it, we will discuss a fair partial refund with you.
We carry liability cover for our work. If anything is damaged during a visit, tell us straight away and we will handle it with you.
Send us your question with the quote form and we will reply within one working day.
